Aqua maintains a rigorous compliance program in order to meet the requirements of all local, state and federal regulations across our eight-state footprint. This includes permits for air, drinking water, wastewater and related materials stored or disposed of as the result of our operational activities.
We track and measure our compliance performance, in accordance with the American Water Works Association’s Utility Benchmarking program. The program tracks the number of days in compliance with given permits and regulations.
In 2017, Aqua was proud to maintain a drinking water compliance rate of 99.64 percent, and a wastewater compliance of 94.99 percent.
Water compliance rate trends Percent days in compliance with regulatory standards and treatment techniques
Wastewater compliance rate trends Percent days in compliance with permit limits
Safe drinking water
The EPA is responsible for recording any violation of federal drinking water quality standards for all 50,292 community water systems in the United States. Sometimes these issues are caused by a water main break and only last a few hours, but the EPA records all disruptions.
In 2016, 43 percent of the community water systems in the United States observed some EPA violation and 12 percent of systems had health-based violations. In 2016 and 2017, Aqua performed seven times better than community water systems nationwide, with just 1.5 percent and 1.3 percent of our systems experiencing a health-based violation, respectively. Any time Aqua receives a health-based violation requiring a boil advisory, customers are notified and we quickly correct any violation. We continually strive to reduce this number year over year.